FAQ
Heat pump questions, answered straight
If your question is not here, phone us — we will answer it without trying to sell you a new unit.
Frequently asked questions
How much does a heat pump call-out cost in Pretoria?
A fixed R550, which covers travel and a full on-site diagnosis anywhere in Pretoria or Centurion. Repairs start from R1800.
How long does a heat pump repair take?
Most repairs are completed in the same visit, typically one to two hours. Compressor and tank replacements are scheduled separately.
Do you work after hours?
Yes — 24/7 emergency call-outs for no hot water, leaks, burning smells and tripping units, at the same call-out fee.
Which brands do you service?
ITS, Alliance, Stiebel Eltron, Enerflow and GMC, plus most other units installed in Gauteng.
How long should a heat pump last?
Ten to fifteen years with annual servicing. Skipping services typically halves that, because dirty coils and low gas run the compressor hard.
How often should a heat pump be serviced?
Once a year for domestic units, twice a year for commercial and industrial plant or anything near dust, chlorine or coastal air.
Is a heat pump cheaper than a geyser element?
Yes — a correctly sized and maintained heat pump uses roughly a third of the electricity of a resistive element for the same hot water.
Do you guarantee your work?
Every repair carries our 6-month workmanship warranty. Parts carry their manufacturer warranty on top of that.
Can you install a heat pump on an existing geyser?
In most cases yes — a retrofit conversion keeps your tank and adds the heat pump, which is usually the cheapest route to lower bills.
Do you invoice for insurance claims?
Yes. We supply a written diagnosis and itemised invoice suitable for insurance and warranty claims.
Diagnosing a specific symptom?
Still unsure?
Call 069 268 0988 and describe what the unit is doing.